Welcome to Treenava's Shipping Policy. We strive to process, handle, and deliver your hanging planters securely across the United States with complete transparency.
Effective Date: September 2, 2026
We ship our products all over the United States of America. We do not currently support international destinations outside of the United States.
All standard orders shipped within our delivery network carry a flat shipping fee of $7.00 USD, which is clearly calculated and displayed during secure checkout.
Orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays will begin processing on the next business day.
The daily order cut-off time is 10:00 AM according to our business address time zone. Orders placed after 10:00 AM will be processed starting the following business day.
Once processed and dispatched, standard shipping transit takes between 3 to 5 business days (Monday through Friday).
Combining our handling time (1–3 days) and transit time (3–5 days), the estimated total delivery time for your order is 4 to 8 business days.
Customers are responsible for providing complete and accurate shipping addresses. If an incorrect address is provided, please notify us immediately; packages returned due to incorrect addresses may incur re-shipping fees.
If your package arrives damaged or fails to arrive within the expected delivery window, please contact our support team promptly with your order details so we can initiate carrier inquiries or claims.
If you have any questions regarding your shipment or delivery status, please contact our support team:
Review our complete official documentation and guidelines via our dedicated links: