Welcome to the Treenava FAQ page. Here, you will find direct and clear answers concerning our hanging planters, ordering process, secure payments, shipping timelines across the United States, return procedures, and customer support details.
Last Updated: September 2, 2026
We specialize in functional greenery solutions, focusing specifically on our signature TREENAVA Self-Watering Plant Pot. Our curated products are designed to help you maximize vertical space and simplify plant care in homes, offices, apartments, and patios.
Our physical business address is 3619 N Hazel Ave, Fresno, CA 93722, United States.
Our support team is ready to assist you via email at info@treenava.site, phone at +1 (209) 298-3224, live chat 24/7, or via our Contact Us Page during business hours (9 am to 5 pm).
Our self-watering plant pots are engineered to maintain consistent moisture levels for your plants, reducing the need for daily guesswork while supporting healthy root growth and preventing over-saturation.
Yes, we offer a 2-month warranty covering the whole product against manufacturing defects.
You can place an order directly through our secure online checkout by selecting your items and following the standard on-screen prompts.
Order modifications and cancellations are subject to our internal processing status. Please contact our support team as soon as possible if you need to make changes.
We provide a secure checkout process accepting major conventional payment methods, including PayPal, Affirm, AfterPay, and Stripe.
Your payment method is charged securely at the exact time your order is processed through our checkout system.
We ship our products all over the United States.
Standard shipping costs a flat rate of $7.00.
The total delivery time takes 4 to 8 days, which combines a handling time of 1 to 3 days and a transit time of 3 to 5 days using dependable carriers like FedEx and USPS. Review our full Shipping Policy.
Orders are processed within 1 to 3 days. The daily order cut-off time is 10 AM according to our business address time zone.
Yes, returns are accepted by mail within the United States. Please read our Return & Refund Policy.
You have a return window of 28 days from reciving your order.
Return shipping costs $7.00, and there is also a $7.00 restocking fee applied per returned item.
Once your return is received and inspected, refund processing takes approximately 5 to 6 business days.
If you need further assistance or have specific inquiries not covered here, please reach out to our customer support team:
Review our complete official documentation and guidelines via our dedicated links: