Our Commitment to Privacy

Treenava ("we," "our," or "us") operates out of Roseville, California, providing specialized botanical solutions such as our signature TREENAVA Self-Watering Plant Pot. This comprehensive Privacy Policy outlines our transparent protocols regarding the collection, use, disclosure, and safeguarding of your information.

Application of Policy

This policy applies to all visitors, registered users, shoppers, and customers accessing our website (treenava.site). By utilizing our platform or purchasing our products, you consent to the data practices described within this document.

Contact & Personal Identifiers

When you place an order, create an account, or contact support, we collect essential details necessary for fulfillment, including:

• Full legal and shipping name
• Email address for order updates and support
• Customer service phone number
• Physical billing and delivery addresses

Transaction & Technical Data

We automatically log essential digital markers to maintain site stability and security during your visit:

• Order summaries, items purchased, and fulfillment records
• IP addresses, browser types, and operating systems
• Device identifiers and session interaction logs
• Essential cookies required for cart functionality and secure checkout

Order Processing & Fulfillment

Your information is utilized directly to process your secure purchases, coordinate shipping with logistics partners, track package delivery status, and handle any post-purchase inquiries, returns, or warranty claims.

Customer Service & Security

We leverage customer interaction data to troubleshoot order discrepancies, answer questions regarding our plant pots, prevent fraudulent checkout activities, and comply with state and federal legal obligations.

E-Commerce Infrastructure

Our website operates on the WooCommerce / WordPress e-commerce framework. WooCommerce provides core operational tools that allow us to manage customer profiles, display required privacy notices during checkout, and execute data retention configurations.

Platform Compliance Documentation

For detailed technical specifications on how user accounts and checkout data are managed by the platform, please review the official WooCommerce Privacy Documentation. Note that Treenava remains entirely responsible for its independent privacy standards.

Payment Processors & Gateways

All financial transactions are handled securely via certified payment providers, including PayPal, Affirm, AfterPay, and Stripe. We do not retain full credit or debit card details on our local servers.

Shipping Logistics & Legal Disclosures

We share delivery details with dependable carrier partners such as FedEx and USPS to execute physical delivery. We may also disclose data if mandated by court order, subpoena, or lawful regulatory investigation.

Data Retention Schedule

We preserve personal information exclusively for the duration necessary to satisfy the purposes specified herein, satisfy accounting and tax regulations, resolve commercial disputes, and maintain legal compliance.

Security Safeguards

We utilize rigorous administrative and technical safeguards—including standard SSL/HTTPS data encryption protocols—to protect personal data against unauthorized breach or modification. No internet transmission is 100% infallible.

Access, Correction & Export

Subject to local jurisdiction, customers maintain legal prerogatives to request disclosure of personal data collected, correction of erroneous information, or structured exports of historical account files.

Data Erasure & Opt-Out

You may request the deletion of personal files, subject to overriding legal retention mandates (such as open orders or tax archives). You may also opt-out of non-essential electronic notices at any time.